​​Refund Policy​

Changes to appointments and cancellations may be made by calling 07940252013 or by sending us an email to enquiries@gentlepawsfarewell.co.uk.  For cancellations made within 60 minutes of the start of an appointment arrival window, a £70 administration fee will be retained/charged to pay the Vet who was booked for the service for their time, travel and potential loss of another booking at this time. The remainder of the booking charge will be refunded. For cancellations made prior to this time a full an £10 administration fee will apply to cover transaction and administrative costs and the balance of payment will be refunded.

Where a cancellation is due to a pet passing away of natural causes, a full refund will be issued unless the cancellation occurs within the 30 minutes immediately prior to our scheduled arrival, in which case the £70 administration fee above will apply to compensate the vet for their time and travel. 

Should our vet attend and you have a change of mind and decide not to proceed with euthanasia, then a home visit and consultation fee of £120 will apply and any difference on payment already received will be refunded to you.

Where unforeseen circumstances should render the booked veterinarian unavailable for a specific appointment, we will contact you immediately via the phone number provided during the booking process to offer an alternative provider or an alternative appointment time. If alternative times or provider are unacceptable, a full refund will be issued.

Disputes arising around aftercare and memorial items will be handled by our crematorium partner directly. Should you decide to cancel a cremation service after having paid for it, you may be entitled to a partial or full refund depending on the particular circumstances of the cancellation.

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