Terms & Conditions
Nature of Services
Gentle Paws Farewell provides euthanasia for small animals in their own home. The home visit euthanasia will be carried out by a qualified veterinary surgeon MRCVS.
Our team will respond to your enquiry in a professional and polite manner. If the nature of your enquiry cannot be satisfied by our team, you will be put in contact with a veterinary surgeon.
Our phone lines are open 9 am to 5 pm Monday to Friday. Outside these hours, unless your enquiry is very urgent in which case you need to contact the nearest emergency veterinary service, please send your enquiry to enquiries@gentlepawsfarewell.co.uk and we will get back to you as soon as possible.
We work by appointment only Monday to Friday and we are not an emergency service.
All services shall be supplied in accordance with RCVS professional standards.
We reserve the right to refuse home euthanasia and pet cremation requests at our discretion.
You are free at all times at your cost to seek a second opinion regarding any of the services we provide.
Payment
Our services will be charged in accordance to our price list. Payment is required in order confirm your appointment so we don't need to disturb you after your pet has passed away.
Our preferred payments methods are BACS/Cash in order to give the best possible prices. Debit/Credit Card payments are available if required but it will incur a 3% extra charge to the invoice original amount.
In the exceptional circumstances where payment has been agreed to be carried out after our visit, you agree to settled as soon as invoice is received.
We may refer overdue accounts to a debt collection agency.
If any sum owed is not paid when due then we may add additional charges in order to recover fees and costs in connection with the collection of the sum owed.
All prices quoted are quoted inclusive of value added tax or other indirect taxes, duties or levies.
Insurance
We carry professional indemnity insurance through The Veterinary Defence Society (VDS).
We supply home euthanasia services to you on the condition that our liability for any loss, claim, cost or expense shall be limited to a maximum of the Insured Sum. If you need any more information regarding this, please email us at enquiries@gentlepawsfarewell.co.uk.
Complaints
We hope that all our clients are satisfied with our services. In the event that you are dissatisfied with any aspect of the services we provide, please contact enquiries@gentlepawsfarewell.co.uk
In the case of a complaint, we may share your information with our insurers or our indemnity providers or other professional advisors if we think that this will help us to resolve your complaint more effectively.
Variation to standard service
Please note that if your pet is severely debilitated at the time of our arrival, we may discuss with you providing euthanasia without giving sedation first as the sedation may make it impossible to then place an IV catheter if your pet’s blood pressure is already extremely low. Alternative injection methods including intracardiac, intrarenal and intrahepatic may occasionally be necessary or even desirable where IV access is not possible or practical. This will always be discussed with you in advance of proceeding with any these processes should they be deemed necessary by our veterinarians. Also, please be aware that in some rare instances where pets are very unstable, peaceful euthanasia may be achieved with only the first injection and intravenous injection may not be required.